1. Introduction
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
By using this website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of personal data:
a) Personal Information
- Name
- Email address
- Billing and shipping address
- Phone number (if provided)
b) Order Information
- Products purchased
- Payment details (processed securely via third-party providers – we do not store full payment details)
c) Technical Data
- IP address
- Browser type and device information
- Pages visited and interaction data
3. How We Use Your Information
We use your information to:
- Process and fulfil orders (including pre-orders)
- Send order confirmations and updates
- Respond to customer enquiries
- Improve website performance and user experience
- Send marketing emails (only if you opt in)
4. Payments
All payments are processed securely via trusted third-party providers (e.g. Stripe, PayPal).
We do not store or have access to your full payment card details.
5. Marketing Communications
If you opt in at checkout or via a sign-up form:
- You may receive emails about the book, updates, or related content
- You can unsubscribe at any time using the link in any email
6. Cookies
We use cookies to:
- Enable essential website functionality (e.g. shopping cart)
- Understand how visitors use our site
- Improve performance and user experience
You can control or disable cookies through your browser settings.
7. Sharing Your Information
We only share your data where necessary, including:
- Payment providers (e.g. Stripe)
- Delivery and fulfilment services
- Website hosting and analytics providers
We do not sell or rent your personal data.
8. Data Retention
We retain your information only as long as necessary to:
- Fulfil your order
- Comply with legal and accounting obligations
9. Your Rights (UK & GDPR)
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent for marketing at any time
To exercise these rights, contact us using the details below.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
11. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
13. Contact
If you have any questions about this Privacy Policy or your data, please contact:
Email: hello@hopereembroidered.com
Website: hopereembroidered.com