1. Overview
We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
2. Pre-Orders
All pre-orders are charged at the time of purchase.
- You may cancel your pre-order for a full refund before your order is dispatched.
- Once your order has been shipped, it will fall under our standard returns policy below.
- Estimated dispatch for pre-orders will begin in July 2026.
3. Returns (Physical Books)
You may return your item within 14 days of delivery if:
- The item is unused and in its original condition
- It is returned in its original packaging
Please note:
- Customers are responsible for return postage costs unless the item is faulty or damaged
- We recommend using a tracked service, as we cannot be responsible for lost returns
4. Damaged or Faulty Items
If your order arrives damaged or defective:
- Contact us within 7 days of delivery
- Include your order number and clear photos of the issue
We will offer either:
- A replacement at no extra cost, or
- A full refund (including original shipping costs)
5. Non-Returnable Items
The following items cannot be returned unless faulty:
- Signed copies
- Personalized items
- Digital products (e.g., eBooks, downloadable content)
6. Refunds
Once we receive and inspect your return:
- Refunds will be processed within 5–10 business days
- Refunds will be issued to your original payment method
7. Shipping Costs
- Original shipping costs are non-refundable unless the item is faulty
- Return shipping costs are the responsibility of the customer (unless faulty)
8. Contact Us
For any return or refund requests, please contact:
Email: hello@hopereembroidered.com
Website: hopereembroidered.com